CLIENT agrees to pay a service call fee of AED 200 for COMPUTER WHIZZ to come to the CLIENT’s location to make the service call. The call out fee will be credited towards any other service charge that COMPUTER WHIZZ recommends to the client or as requested by the client.

COMPUTER WHIZZ reserves the right to refuse service as well as to change fees and rates at any time without notice. COMPUTER WHIZZ conducts business on a service rendered, service paid basis, CLIENT agrees to pay COMPUTER WHIZZ for all charges at the time of service

For on-site services, a person at least 18 years of age must be present during the entire time period services are provided. If no adult is present when the COMPUTER WHIZZ Technician arrives, services will be denied.

The COMPUTER WHIZZ Technician must have 1) access to your residence or business and the computer(s) and/or peripheral(s) to be serviced, 2) your consent and cooperation to enter your residence or business, 3) a safe working environment, work space, and 4) electrical power. If the COMPUTER WHIZZ Technician determines that these conditions have not been met, services will be denied.

COMPUTER WHIZZ reserve the right to refrain from providing any or all services ordered and refund the customer's payment, wholly or in part, if minimum system requirements are not met or if technical conditions (such as wiring difficulties or physical barriers) or customer requirements are unusual, extensive, or beyond the scope of this service agreement as reasonably determined by COMPUTER WHIZZ

If COMPUTER WHIZZ ability to render services is impaired by circumstances beyond the control of COMPUTER WHIZZ, COMPUTER WHIZZ may choose not to provide services.

To change your order: You must contact COMPUTER WHIZZ at 050 7958727

To cancel your order: You must contact COMPUTER WHIZZ at 050 7958727 at least 2 hours prior to the scheduled service.

We stand behind our In-Home/Office Service for 30 days. If there is a problem with the service we provided and you notify us within the allotted time period, we will work to remedy the problem quickly and at no additional cost. For repairs necessitated by a virus or spyware, the service warranty is valid only if the anti-virus and anti-spyware protection for your product is installed or updated during the repair or promptly thereafter (i.e., before you connect again to the Internet).

COMPUTER WHIZZ will maintain the confidentiality of the customer's files and or data. COMPUTER WHIZZ further undertakes not to provide any customer information to any third party.

CLIENT agrees to release and hold harmless COMPUTER WHIZZ from any and all liability associated with the performance of service or the provision of parts, and acknowledges also that offers no explicit or implied warranty or guarantee on services performed or parts provided, other than the manufacturer’s warranty. Further:

1. CLIENT acknowledges that due to the nature of the services being performed, there is potential risk of damage or loss including, but not limited to, damage to CLIENT's home, office, computer hardware, cabling, hubs, routers, switches, peripherals, accessories, and furniture, as well as potential risk of damage, corruption, or loss of computer software, applications, data, and data storage media.

2. CLIENT agrees to release and hold harmless COMPUTER WHIZZ from all liability for damage or loss as well as any incidental or consequential material or financial damage or loss that may result from the actions of COMPUTER WHIZZ, its Technicians or service representatives.

3. CLIENT grants COMPUTER WHIZZ, its Technicians and service representatives, access and permission to physically disassemble any and all computer systems, components, networks, cabling, hubs, routers, switches, peripherals, and accessories.

4. CLIENT grants COMPUTER WHIZZ, its Technicians and service representatives, access, security rights, and permission to open, view, modify, edit, delete, or otherwise manipulate CLIENT's computer software, applications, data, and data storage media including, but not limited to, the computer Operating System, word processing, spread sheets, databases, workflow, graphics, audio, video, system drivers and libraries,and any other type of software or data that may be contained on CLIENT's computer system or network.

5. CLIENT grants COMPUTER WHIZZ,its Technicians and service representatives, permission to physically access CLIENT's home or office property where CLIENT's computer system and/or network reside.

6. CLIENT grants COMPUTER WHIZZ, its Technicians and service representatives, permission to perform modification to CLIENT's home or office property for the purpose of installing or troubleshooting computer and/or networking hardware, cabling, hubs, routers, switches or peripherals. Modification may include such practices as drilling through or disassembling furniture, walls, floors, carpet or trim, laying and removing cabling and devices including affixing cabling and devices to furniture, walls, floors, or trim, using nails, screws, staples, hangers, or plastic ties.

7. CLIENT grants COMPUTER WHIZZ, its Technicians and service representatives, permission to download and/or install software on CLIENT's computer and/or network, including but not limited to, virus scanners, diagnosis and repair utilities, drivers, libraries, and software requested to be installed by CLIENT.

8. CLIENT grants COMPUTER WHIZZ,its Technicians and service representatives, permission to install hardware in CLIENT's computer and/or network, including but not limited to, memory chips, processor chips, cooling fans, batteries, hard drives, tape drives, storage devices, modem and communication devices, audio and video cards, network interface cards, hubs, routers, switches, printers, scanners, cables, and any other hardware requested to be installed by CLIENT.

9. CLIENT is responsible to backup all software and data on their computer’s hard drive(s) and/or any other storage device before a COMPUTER WHIZZ Technician arrives, unless specifically requested and provided as a paid service by COMPUTER WHIZZ. COMPUTER WHIZZ and/or its third-party service provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files.

COMPUTER WHIZZ is a provider of billable on-site services and does not offer or provide telephone technical support. Neither the signing of this agreement nor the performance of services by COMPUTER WHIZZ implies availability of telephone technical support. This document constitutes the entire agreement between CLIENT and COMPUTER WHIZZ. No other agreement, whether verbal or written shall be in effect except if agreed to and authorized in writing.

By requesting COMPUTER WHIZZ to work on your computer equipment the CLIENT agrees to the terms of this Payment Terms and Release of Liability document.